Quadra Careers

Quadra’s competitive edge is our people.

Customer Service Representative

Date: May 1, 2019

Region: Quebec

Location: Vaudreuil

Brief: Responsible for coordinating front line customer orders and inquiries. This person will be expected to closely monitor customer orders / requests and pro-actively communicate updates and changes to customers. This person will work closely with Sales, Product Managers, Products Coordinators and Business Services to ensure timely response, delivery of orders and resolve issues that may arise during the ordering and delivery process. This person will be expected to run and analyze several system generated reports as part of their normal daily and weekly responsibilities to help make necessary internal communications and follow-ups. To communicate effectively with our customers through the customer order process and related activities, our commitments to a “Customer Driven Focus” and Total Quality philosophy. In this role, you will have the opportunity to support all groups/CSR`s and will be cross trained so that you have the flexibility to replace within each industry.

RESPONSIBILITIES:

  • Responsible for coordinating front line customer orders and inquiries
  • This person will be expected to closely monitor customer orders / requests and pro-actively communicate updates and changes to customers
  • This person will work closely with Sales, Product Managers, Products Coordinators and Business Services to ensure timely response, delivery of orders and resolve issues that may arise during the ordering and delivery process
  • This person will be expected to run and analyze several system generated reports as part of their normal daily and weekly responsibilities to help make necessary internal communications and follow-ups
  • To communicate effectively with our customers through the customer order process and related activities, our commitments to a “Customer Driven Focus” and Total Quality philosophy
  • In this role, you will have the opportunity to support all groups/CSR`s and will be cross trained so that you have the flexibility to replace within each industry

QUALIFICATIONS:

  • Minimum 1-2 years’ experience in client support roles
  • CEGEP diploma or University degree education.  Specialization in administration or marketing would be an asset.
  • Bilingual French and English
  • Strong technical aptitude and ability to learn new computer systems (e.g.: SAP or Oracle/JD Edwards environment)
  • Excellent organizational, communication, presentation and follow-up skills
  • A creative thinker able to set priorities and contribute to a high performance team culture
  • Superior ability to problem solve, make decisions, handle pressure, work with a sense of urgency
  • Detailed oriented, proven analytical skills and able to multi-task
  • Entrepreneurial individual, dynamic, professional, self-motivated with leadership skills
  • Ability to support and build strong partnership and relationship with the commercial team
  • Proven ability to be a team player

Quadra is a Platinum member of the Best Managed Companies in Canada and provides a competitive benefits package, including incentive and pension plans.

Fax: 1-866-424-9458
Email: resume@quadra.ca
Subject: Customer Service Representative

Quadra welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Thank you for your interest in our Company. Please note that we will only contact candidates selected for an interview. No phone calls please.